Are You Mad ? And Why You Should Be!

Are you MAD or are you just going through the motions? I often ask myself this question. In this context MAD stands for “making a difference!” Three qualities in particular I would suggest are important for anyone serious about making a difference are fearlessness, focus and generosity. Having a focused mind Last week I attended a private screening for psych 
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What’s Hot in the USA and Lessons for Us

I’ve just returned from conducting a number of workshops in the USA with around 250 franchisor executives from 40 different brands. As part of each workshop I asked the question, “What is hot for you that you would like to talk about? Here are six topics that kept recurring. These highlight some interesting similarities and differences between the two franch 
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Secret Weapon for Attracting New Franchisees Is Under Your Nose

We are all affected in some way by events around us. So you may have been concerned about the impact of recent gloomy economic forecasts on both the morale of your existing franchisees and the likelihood of prospective franchisees investing in your system. I am writing this tip from the USA where I am working with hundreds of local franchisor executives and I can tell you i 
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Adventures in Passion and Excellence

This is a story about three people - a smart retail food consultant, a remarkable school teacher, and the man who invented the world’s most loved electric guitar. The Secret to Retail Success Given the current concerns around slow retail sales I watched in awe last week as retail consultant, Kate Poulter, presented an array of retail shop front photographs to a gr 
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How to keep your MOJO working!

In recent weeks I’ve given several presentations on what could best be referred to as, “how to keep your mojo working”. It’s a great topic because the stress and pressure of running a business in these tough times has definitely been taking its toll on many franchisees and franchisor executives. Mojo. We heard about it in the Austin Powers movies 
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How to Achieve Excellence in Local Area Marketing

Something happened yesterday at our Brisbane office that sent the team into raptures. A guy in a smart black Polo shirt with a hot pink heart on the sleeve, turned up with a big smile and two large ice-cream cakes. His name is Steven Widener, he’s a Wendy’s franchisee and he was practising, what I have since learned is called, a “random act of Yum!”. 
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My Journey So Far With Social Media

As someone who prides himself as a change agent, I have to confess to struggling a little with some aspects of social media. I say this because it is clearly one of the biggest changes to shape our society in recent times. Don’t take this to mean I’m negative about social media, I’m not. I am probably more a little skeptical at some of the ways I've se 
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Don't Be Fooled By What Makes Franchisees Tick

A senior operations executive, relatively new to franchising, strode onto the stage at the annual franchisee conference. He had spent months developing a benchmarking tool that would enable franchisees to compare their financial performance against their peers. And he was convinced they would lap it up. But he was about to miss something important. “Obviously& 
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How to Run A Truly Great Franchisee Conference

While I don't usually talk about our work with specific clients, I do occasionally share examples of best franchising practice such as the recent Narellan Pools conference held at Waikiki beach in Hawaii. Yes, great location (with great ukulele shops). But this is not what made it a great conference. In fact the program ran from early morning until after 5pm for three s 
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Ultimate Learning — What the Boatman Said

What is the best learning experience you’ve had? Chances are it did not involve sitting passively staring at slides on a screen or listening to someone drone on. But it probably did involve you in the truest sense of the word, in some sort of active discussion or reflection on a real life experience -- your own or someone else’s. And you most likely had a fr 
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