Give Your Support Office Team the Skills to Create Happy Franchisees.
This convenient, virtual workshop has been carefully designed to equip people in franchisor Support Office roles with important skills to enhance franchisee satisfaction. While senior executives are often exposed to training on how to manage the franchise relationship, most Support Office staff are left to work things out for themselves. Not surprisingly, they can sometimes find themselves baffled at how to deal with demanding and stressed franchisees. As such, FRI has designed this workshop for:
Franchisor staff who interact with franchisees and are mainly based in the Support Office environment.
Heads of departments or supervisors of people who deal with franchisees as part of their work.
Franchisor executives responsible for HR, franchise relationships, engagement and organisational culture.
While field consultants and area managers are welcome to attend, we have other programs more targeted to this role, check out the Bootcamps here.
How it is conducted?
The Culture of Franchising workshop is conveniently conducted using the Zoom platform over two sessions of two hours each, over two consecutive days, along with some personal reflection exercises. Sessions include interactive presentations, small group discussions, and the sharing of best practice tips. As this is a highly interactive program, participants are expected to engage fully with their camera and microphone on. We limit places in each workshop to maintain an interactive, high-quality learning environment.
What will you learn?
Now is the perfect time to invest in this type of training because franchisees require quality support more than ever. The Culture of Franchising workshop will give your team an understanding of what franchisees need, and how to deliver this in an effective, empathetic manner. Even your most seasoned franchisor staff will come away with new insights and skills. Beside having the opportunity to share ideas and insights with other attendees from different brands, participants will learn:
What franchisees want from a franchisor
The various stages of the franchisee lifecycle
The psychology of healthy franchise relationships
Tips for diffusing difficult situations and conversations
How to get franchisee buy-in to change and important policies
Common mistakes that frustrate franchisees and how to avoid them
How to provide appropriate emotional support to distressed franchisees
The Franchise Council of Australia has accredited the Culture of Franchising Workshop as part of their Certified Franchise Executive Program [CFE] with 80 education credits for CFE registrants who attend.
Program Learning Resources and Cost:
Resources: As part of the program participants receive:
A Learning Journal for recording notes, which also contains models, reference materials and additional resources.
A copy of Profitable Partnerships
Complete FRI’s unique ACE Franchising Culture Diagnostic which helps identify vital behaviours they are strong in or need to develop further, to better engage with franchisees.
Cost: AUD$195 per person. Discounts apply for bookings of five or more people. Note – purchases in the USA will be discounted 10% (Australian GST) at checkout.
Greg is a business psychologist and has been recognised globally for his pioneering educational and research work to support the franchising sector. He is the recipient of the Franchise Council of Australia’s (FCA) inaugural National Contribution to Franchising Award, an inductee into the FCA Franchising Hall of Fame, and recipient of the International Franchising Association’s (IFA) Crystal Compass Award for Outstanding Leadership in Franchising. Greg is a dynamic educator and is regularly invited to deliver keynote addresses at franchise sector conferences around the world. He brings a pragmatic perspective to his presentations, having been a multi-unit franchisee and a senior franchisor executive. Greg is also the author of five best-selling franchising books, including Profitable Partnerships, and has developed a number of groundbreaking models such as The Franchise E-Factor.
Head of Education
Kelley is an experienced executive who has worked in senior franchise operations and training roles with several large multinational franchise companies. Kelley understands franchising inside out, and is a skilled presenter and facilitator who delivers creative and motivating learning experiences for both franchisor and franchisee audiences.
What Participants Said
"Loved it. Fabulous presenters. And the evaluation tools have helped me to assess where I can improve. I am leaving feeling 10/10!"
Kerri Metter, Ella Bache
"This program highlights all the right areas to look at. And it was great chatting shop with the other participants."
Andrew Gow, Anytime Fitness
"Very educational content, delivered to the point and with great energy. Extremely useful."
Melina Pizza, La Porchetta
"A really well thought out program, delivered in a fun, refreshing way. Got lots of great information and learning."
Kirsty Meli, KX Pilates
"Great session — well organised and presented. Spot on with regard to creating a healthy culture."