Turning the tables

3 December 2021
Just over 10 years ago, my team and I decided we would close our Brisbane office and work from our respective homes. While many clients and colleagues expressed skepticism this
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The Bird of Paradox

3 November 2021
I have a good friend, Glen Barnes, who is an outstanding facilitator and leadership coach. Glen loves to use props and metaphors. Her favourite is a tiny bird with hidden
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Ten Emerging Risks Facing The Franchising Sector

9 September 2021
A franchisor client recently emailed me asking if I could share any insights on emerging risks facing the franchising sector. You'll find my response below in the form of 10
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Nine Ways to Step Up as a Leader

12 August 2021
I am enjoying supervising James, a psychology intern who has been working with us while completing his Masters at Deakin University on aspects of transformational leadership. Each Wednesday evening, James and I meet
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How I Found a Piece of Peace

27 July 2021
Each year, during summer break, I participate in a silent retreat located in the beautiful Queensland mountains. Over several days I sit quietly under a tree writing a journal, walk
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How Not to Get Sued

15 July 2021
Several years ago I was invited by the American Bar Association to deliver some educational sessions on the psychology of the franchise relationship. I remember many of the attorneys being
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How an Act of Kindness Lives On

1 July 2021
My father was a kind man. One day, on returning home from a hearing test, he seemed troubled. When my mother asked if he was okay, he started to cry. While
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The Power of the Pause

2 June 2021
We once had a Chief Financial Officer who was a lovely guy and did great work. But boy could he talk. One day, when I requested that he get to the
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Lessons from a Yogi

23 April 2021
Forget Game of Thrones, Stranger Things, The Sopranos, or Seinfeld. I am up to Episode 849 of a quaint series that has been running on Sony and YouTube since 2017,
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The Wooden Bowl

7 October 2020
There was an old man who went to live with his son and daughter-in-law. He was hard of hearing, his hands would shake, and he had failing eyesight. When he
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