The ACE Franchisee Satisfaction Survey provides powerful insights into what franchisees care about
Welcome to FRI. We are known by franchisors around the world as the place to come for information and tools to improve their franchise relationships. All our materials have been developed by business psychologists and franchise professionals to ensure they are relevant and effective. Enjoy browsing, and we look forward to being of service.
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29 August 2023
We’ve all seen the pendulum effect in business. It starts with an incident and a realisation that something needs to change. But instead of developing sensible steps to improve things, a suite of heavy-handed rules or policies are introduced. This results in a swing too far the other way, creating unnecessary disruption and heralding a new range of problems.
Since 1990, thousands of franchise executives around the world have enjoyed receiving a regular email tip from FRI’s Founder, Greg Nathan.
These short stories on the psychology of business and everyday life have been likened to “mind brightening pills” as they open our thinking to fresh insights for improving wellbeing, business performance and franchise relationships.
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