Welcome to FRI. We are known by franchisors around the world as the place to come for information and tools to improve their franchise relationships. All our materials have been developed by business psychologists and franchise professionals to ensure they are relevant and effective. Enjoy browsing, and we look forward to being of service.

ACE Franchisee Satisfaction Survey

The ACE Franchisee Satisfaction Survey provides powerful insights into what franchisees care about

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Franchisee Recruitment and Development

Assessment tools developed by psychologists designed to identify the unique factors that drive success and satisfaction

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Professional Development for Franchisors

From C-Level, to head office and field teams, these practical and relevant interactive training sessions are designed to drive network-wide engagement

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Franchisee Conferences and Meetings

Franchisees listen with an open mind because we understand what’s important to them

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Testimonials

"I highly recommend the FRI team. Their intimate knowledge of human behaviour and franchising give them the authority to inform and inspire any franchisor or franchisee group."
Leigh Wallis, CEO/Managing Director, Smith & Sons
"I have used FRI for over 15 years to strengthen the franchise networks I have worked in. I haven't found another organisation so able to support franchisors and franchisees."
Bridget Blake, Director of Partner Engagement and Development, Specsavers
"FRI is the most outstanding thought leader, research organisation, innovator and deliverer of the people and relationship piece of franchising in Australia, and probably the world."
John O’Brien, CEO and Founder, Poolwerx
"FRI doesn’t just take a few notes on your company and then present their material. They internalize your culture and speak right to you, giving practical, immediately usable information."
Heather Lane, VP of Training and Development, FOCUS Brands
"I would recommend FRI to anyone. They take the time to understand your organization’s issues and are very focused on adapting and aligning their materials and approach to the needs of the audience."
Raymond Camhi, Program Manager, Learning & Development, 7-Eleven Inc
"FRI’s Field Manager boot camp is probably one of the best learning experiences our teams have ever experienced. We are extremely grateful for the valuable tips and techniques we have learned. "
Chutintorn Pugkhem, Deputy General Manager, Chevron (Thailand)
"The FRI team have a deep understanding of franchising, human behaviour and partnerships, and have delivered a lot of value to our organisation."
Kate Foley, Head of Retail Channel Development, Australia Post
"FRI has identified a vital aspect of business leadership that is badly needed, and they successfully execute this with great professionalism. "
Martin Warner, Managing Director, Home Instead Senior Care, Australia

How to Get in Touch

FRI was created to provide products and services that foster profitable partnerships between franchisors and franchisees.
We’d love to talk with you about how we can make a positive difference to your franchise network.

Make an Enquiry

Franchisor Training

C-Level Executives
Field Manager
Senior Executives
Virtual
Workshop
May
13

Getting Franchisee Buy-In to Change | May 2025

10:00 am to 12:30 pm AEST (Australian time)
2 Sessions: May 13 & 15

Virtual

$295.00 AUD
Support Office
Support Office Team
Virtual
Jun
17

Culture of Franchising Workshop | June 2025

09:00 am to 11:30 am AEST (Australian time)
2 Sessions: June 17 & 18

Virtual

$295.00 AUD
Field Manager
Field Support
Bootcamp
Field Manager
Virtual
FRI | Field Manager Bootcamp
Jul
02

Field Manager Bootcamp (Foundation) | July 2025

9:00 am to 11:00 am AEST (Australian time)

5 sessions: July 2, 3, 8, 10 & 11

Virtual

$670.00 AUD

Greg's Recent Tips

Learning to Listen on LinkedIn

14 May 2025

You may be aware that I have been laying low recently, recovering from a reasonably serious illness. Many positives have emerged from this forced slowdown, one of which is how I’ve been using LinkedIn differently and more effectively.

Spiritual Business

7 April 2025

I have been quite unwell with an autoimmune disease, which suddenly struck me after my recent return from America. So I’ve been literally flat on my back for a few weeks. 

Lessons from the Mann Gulch Fire

6 March 2025

A terrible thing happened 75 years ago in Montana. A team of 15 young well-trained firefighters, known as smokejumpers, parachuted into the Mann Gulch National Forest where a lightning strike had started a fire.
Continue Reading

Subscribe to Greg's Tips

Since 1990, thousands of franchise executives around the world have enjoyed receiving a regular email tip from FRI’s Founder, Greg Nathan.

These short stories on the psychology of business and everyday life have been likened to “mind brightening pills” as they open our thinking to fresh insights for improving wellbeing, business performance and franchise relationships.

Sign up now to receive your regular free tip from one of the leading thinkers in the world of franchising.

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