The world’s leading specialists in the psychology of franchising

Scientifically validated products and services that help franchisors to build successful franchise networks with healthy franchise relationships

Our Story Upcoming Workshops

Welcome to FRI. We are known by franchisors around the world as the place to come for information and tools to improve their franchise relationships. All our materials have been developed by business psychologists and franchise professionals to ensure they are relevant and effective. Enjoy browsing, and we look forward to being of service.

ACE Franchisee Satisfaction Survey

The ACE Franchisee Satisfaction Survey provides powerful insights into what franchisees care about

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Franchisee Recruitment Tools

Assessment tools developed by psychologists designed to identify the unique factors that drive success and satisfaction

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Professional Development for Franchisors

From C-Level, to head office and field teams, these practical and relevant interactive training sessions are designed to drive network-wide engagement

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Greg's Tips

Franchise Relationships Founder Greg Nathan shares his insights on franchising and life

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Our Story

Over the past 31 years FRI has conducted extensive research on what helps or hinders healthy franchise relationships, here's our story...

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Testimonials

"We couldn’t be happier or more complimentary about the work FRI has done with us. Their ACE Franchisee Satisfaction Survey has particularly been of great value."

Nicky Brooks, National Retail Operations Manager, Endota Spa

"I highly recommend the FRI team. Their intimate knowledge of human behaviour and franchising give them the authority to inform and inspire any franchisor or franchisee group."

Leigh Wallis, CEO/Managing Director, Smith & Sons

"I have used FRI for over 15 years to strengthen the franchise networks I have worked in. I haven't found another organisation so able to support franchisors and franchisees."

Bridget Blake, Director of Partner Engagement and Development, Specsavers

"FRI is the most outstanding thought leader, research organisation, innovator and deliverer of the people and relationship piece of franchising in Australia, and probably the world."

John O’Brien, CEO and Founder, Poolwerx

"The FRI team is extremely responsive and the insights from their Franchisee Satisfaction Survey has helped to guide our strategic decisions and initiatives."

Shelly Nikolou, Vice President of Global Partnerships, Self Esteem Brands

"FRI doesn’t just take a few notes on your company and then present their material. They internalize your culture and speak right to you, giving practical, immediately usable information."

Heather Lane, VP of Training and Development, FOCUS Brands

"I would recommend FRI to anyone. They take the time to understand your organization’s issues and are very focused on adapting and aligning their materials and approach to the needs of the audience."

Raymond Camhi, Program Manager, Learning & Development, 7-Eleven Inc

"FRI’s Field Manager boot camp is probably one of the best learning experiences our teams have ever experienced. We are extremely grateful for the valuable tips and techniques we have learned. "

Chutintorn Pugkhem, Deputy General Manager, Chevron (Thailand)

"The FRI team have a deep understanding of franchising, human behaviour and partnerships, and have delivered a lot of value to our organisation."

Kate Foley, Head of Retail Channel Development, Australia Post

"FRI has identified a vital aspect of business leadership that is badly needed, and they successfully execute this with great professionalism. "

Martin Warner, Managing Director, Home Instead Senior Care, Australia

How to Get in Touch

FRI was created to provide products and services that foster profitable partnerships between franchisors and franchisees.
We’d love to talk with you about how we can make a positive difference to your franchise network.

Make an Enquiry

Franchisor Training

Field Manager Bootcamp (Foundation) | April & May 2021

10:00 am to 12:00 pm AEST

5 Sessions: April 27 & 29, May 3, 5, & 6 2021

Virtual

Franchisor Excellence Masterclass | May & June 2021

9:00 am to 11:00 am AEST
5 Sessions: May 7, 14, 21, & 28, June 4 2021

Virtual

Culture of Franchising Workshop | June 2021

10:00 am to 12:00 pm AEST
2 Sessions: June 8 & 9 2021

Virtual

From: $195.00

Greg's Recent Tips

The Gift of a Growth Mindset

12 February 2021

Having a Growth Mindset is a popular concept in business today, because of its relevance to helping people succeed in an environment of adversity and change. But I wouldn’t be surprised if you first heard about Growth Mindset from your kids, because it actually comes from the life’s work of a humble and dedicated educationalist. … Continue reading The Gift of a Growth Mindset

Three questions to protect your culture

1 February 2021

There is a story about a philosopher who was always looking for fresh ways to pass important ideas onto his students. One morning, a student who was keen to impress his teacher said, “I have just come back from the market and want to tell you something I overheard some people saying about you.” The … Continue reading Three questions to protect your culture

10 Franchising Trends for the Year Ahead

21 December 2020

“It was the best of times, it was the worst of times.“ This opening line from Charles Dickens’, A Tale of Two Cities, sums up my past year. I am grateful for the loyalty of the FRI team, our suppliers, and the assistance provided by the Australian Government, which enabled us to keep going when most of our sales initially … Continue reading 10 Franchising Trends for the Year Ahead

Subscribe to Greg's Tips

For the past 10 years, thousands of franchise executives around the world have enjoyed receiving a regular email tip from FRI’s Founder, Greg Nathan.

These short stories on the psychology of business and everyday life have been likened to “mind brightening pills” as they open our thinking to fresh insights for improving wellbeing, business performance and franchise relationships.

Sign up now to receive your regular free tip from one of the leading thinkers in the world of franchising.

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