The ACE Franchisee Satisfaction Survey provides powerful insights into what franchisees care about
Welcome to FRI. We are known by franchisors around the world as the place to come for information and tools to improve their franchise relationships. All our materials have been developed by business psychologists and franchise professionals to ensure they are relevant and effective. Enjoy browsing, and we look forward to being of service.
FRI was created to provide products and services that foster profitable partnerships between franchisors and franchisees.
We’d love to talk with you about how we can make a positive difference to your franchise network.
20 October 2020
This was a sad week in Australia as we remembered one of our worst industrial accidents. Fifty years ago, on 15 October 1970, a 367 foot span of the West Gate Bridge, known as span 10–11, collapsed during construction. Two thousand tons of steel and concrete subsequently came crashing down into the muddy banks of … Continue reading Lessons From The Bridge
7 October 2020
There was an old man who went to live with his son and daughter-in-law. He was hard of hearing, his hands would shake, and he had failing eyesight. When he sat at the table to eat with the family, he slurped his soup, and some of his food would spill onto the tablecloth. His son and … Continue reading The Wooden Bowl
4 September 2020
Imagine you are in a small yacht, gliding across a calm bay with a gentle breeze behind you, the sun sparkling on the water. While your boat has a little rot in the hull and some small holes in the sails, under these pleasant conditions this is not a problem. But what if a storm … Continue reading Resolving a Strained Relationship
For the past 10 years, thousands of franchise executives around the world have enjoyed receiving a regular email tip from FRI’s Founder, Greg Nathan.
These short stories on the psychology of business and everyday life have been likened to “mind brightening pills” as they open our thinking to fresh insights for improving wellbeing, business performance and franchise relationships.
Sign up now to receive your regular free tip from one of the leading thinkers in the world of franchising.