FRI: Franchise Relationships Institute

Welcome to FRI. We are known by franchisors around the world as the place to come for information and tools to improve their franchise relationships. All our materials have been developed by business psychologists and franchise professionals to ensure they are relevant and effective. Enjoy browsing, and we look forward to being of service.

ACE Franchisee Satisfaction Survey

The ACE Franchisee Satisfaction Survey provides powerful insights into what franchisees care about

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Franchisee Recruitment Tools

Assessment tools developed by psychologists designed to identify the unique factors that drive success and satisfaction

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Professional Development for Franchisors

From C-Level, to head office and field teams, these practical and relevant interactive training sessions are designed to drive network-wide engagement

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Greg's Tips

Franchise Relationships Founder Greg Nathan shares his insights on franchising and life

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Our Story

Over the past 31 years FRI has conducted extensive research on what helps or hinders healthy franchise relationships, here's our story...

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Testimonials

"We couldn’t be happier or more complimentary about the work FRI has done with us. Their ACE Franchisee Satisfaction Survey has particularly been of great value."

Nicky Brooks, National Retail Operations Manager, Endota Spa

"I highly recommend the FRI team. Their intimate knowledge of human behaviour and franchising give them the authority to inform and inspire any franchisor or franchisee group."

Leigh Wallis, CEO/Managing Director, Smith & Sons

"I have used FRI for over 15 years to strengthen the franchise networks I have worked in. I haven't found another organisation so able to support franchisors and franchisees."

Bridget Blake, Director of Partner Engagement and Development, Specsavers

"FRI is the most outstanding thought leader, research organisation, innovator and deliverer of the people and relationship piece of franchising in Australia, and probably the world."

John O’Brien, CEO and Founder, Poolwerx

"The FRI team is extremely responsive and the insights from their Franchisee Satisfaction Survey has helped to guide our strategic decisions and initiatives."

Shelly Nikolou, Vice President of Global Partnerships, Self Esteem Brands

"FRI doesn’t just take a few notes on your company and then present their material. They internalize your culture and speak right to you, giving practical, immediately usable information."

Heather Lane, VP of Training and Development, FOCUS Brands

"I would recommend FRI to anyone. They take the time to understand your organization’s issues and are very focused on adapting and aligning their materials and approach to the needs of the audience."

Raymond Camhi, Program Manager, Learning & Development, 7-Eleven Inc

"FRI’s Field Manager boot camp is probably one of the best learning experiences our teams have ever experienced. We are extremely grateful for the valuable tips and techniques we have learned. "

Chutintorn Pugkhem, Deputy General Manager, Chevron (Thailand)

"The FRI team have a deep understanding of franchising, human behaviour and partnerships, and have delivered a lot of value to our organisation."

Kate Foley, Head of Retail Channel Development, Australia Post

"FRI has identified a vital aspect of business leadership that is badly needed, and they successfully execute this with great professionalism. "

Martin Warner, Managing Director, Home Instead Senior Care, Australia

How to Get in Touch

FRI was created to provide products and services that foster profitable partnerships between franchisors and franchisees.
We’d love to talk with you about how we can make a positive difference to your franchise network.

Make an Enquiry

Franchisor Training

Franchisor Excellence Masterclass

9:00 am to 11:00 am AEDT
5 Sessions: Oct 30 and Nov 6, 13, 20 & 27

Virtual

Field Manager Bootcamps (Foundation)

10:00 am to 12:00 pm AEDT

5 Sessions: Nov 9, 11, 16, 18 and 19.

Virtual

Field Manager Bootcamp (Advanced)

11:00 am to 1:00 pm AEDT

5 Sessions: Nov 23, 25, 30 and Dec 2 & 4.

Virtual

From: $595.00

Greg's Recent Tips

The Wooden Bowl

7 October 2020

There was an old man who went to live with his son and daughter-in-law. He was hard of hearing, his hands would shake, and he had failing eyesight. When he sat at the table to eat with the family, he slurped his soup, and some of his food would spill onto the tablecloth. His son and … Continue reading The Wooden Bowl

Resolving a Strained Relationship

4 September 2020

Imagine you are in a small yacht, gliding across a calm bay with a gentle breeze behind you, the sun sparkling on the water. While your boat has a little rot in the hull and some small holes in the sails, under these pleasant conditions this is not a problem. But what if a storm … Continue reading Resolving a Strained Relationship

Striving for Excellence

13 August 2020

In this, my 200th Tip, I reflect on a few turning points in my work, and three people that have had a significant impact on my thinking. I hope you enjoy it. It was a sunny Autumn morning in 1980 when, as a 25 year-old psychology student, I had the good fortune to spend the day with a … Continue reading Striving for Excellence

Subscribe to Greg's Tips

For the past 10 years, thousands of franchise executives around the world have enjoyed receiving a regular email tip from FRI’s Founder, Greg Nathan.

These short stories on the psychology of business and everyday life have been likened to “mind brightening pills” as they open our thinking to fresh insights for improving wellbeing, business performance and franchise relationships.