Welcome to FRI. We are known by franchisors around the world as the place to come for information and tools to improve their franchise relationships. All our materials have been developed by business psychologists and franchise professionals to ensure they are relevant and effective. Enjoy browsing, and we look forward to being of service.

ACE Franchisee Satisfaction Survey

The ACE Franchisee Satisfaction Survey provides powerful insights into what franchisees care about

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Franchisee Recruitment Tools

Assessment tools developed by psychologists designed to identify the unique factors that drive success and satisfaction

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Professional Development for Franchisors

From C-Level, to head office and field teams, these practical and relevant interactive training sessions are designed to drive network-wide engagement

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Our Story

Over the past 33 years FRI has conducted extensive research on what helps or hinders healthy franchise relationships, here's our story...

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Testimonials

"We couldn’t be happier or more complimentary about the work FRI has done with us. Their ACE Franchisee Satisfaction Survey has particularly been of great value."
Nicky Brooks, National Retail Operations Manager, Endota Spa
"I highly recommend the FRI team. Their intimate knowledge of human behaviour and franchising give them the authority to inform and inspire any franchisor or franchisee group."
Leigh Wallis, CEO/Managing Director, Smith & Sons
"I have used FRI for over 15 years to strengthen the franchise networks I have worked in. I haven't found another organisation so able to support franchisors and franchisees."
Bridget Blake, Director of Partner Engagement and Development, Specsavers
"FRI is the most outstanding thought leader, research organisation, innovator and deliverer of the people and relationship piece of franchising in Australia, and probably the world."
John O’Brien, CEO and Founder, Poolwerx
"The FRI team is extremely responsive and the insights from their Franchisee Satisfaction Survey has helped to guide our strategic decisions and initiatives."
Shelly Nikolou, Vice President of Global Partnerships, Self Esteem Brands
"FRI doesn’t just take a few notes on your company and then present their material. They internalize your culture and speak right to you, giving practical, immediately usable information."
Heather Lane, VP of Training and Development, FOCUS Brands
"I would recommend FRI to anyone. They take the time to understand your organization’s issues and are very focused on adapting and aligning their materials and approach to the needs of the audience."
Raymond Camhi, Program Manager, Learning & Development, 7-Eleven Inc
"FRI’s Field Manager boot camp is probably one of the best learning experiences our teams have ever experienced. We are extremely grateful for the valuable tips and techniques we have learned. "
Chutintorn Pugkhem, Deputy General Manager, Chevron (Thailand)
"The FRI team have a deep understanding of franchising, human behaviour and partnerships, and have delivered a lot of value to our organisation."
Kate Foley, Head of Retail Channel Development, Australia Post
"FRI has identified a vital aspect of business leadership that is badly needed, and they successfully execute this with great professionalism. "
Martin Warner, Managing Director, Home Instead Senior Care, Australia

How to Get in Touch

FRI was created to provide products and services that foster profitable partnerships between franchisors and franchisees.
We’d love to talk with you about how we can make a positive difference to your franchise network.

Make an Enquiry

Franchisor Training

Field Manager
Field Support
Bootcamp
Field Manager
Virtual
FRI | Field Manager Bootcamp
Oct
10

Field Manager Bootcamp (Foundation) | October 2023

Program sessions are ideal time for USA & Canada attendees.

North America Time:

2:00 pm to 4:00 pm CDT (Central Time)
5 sessions: Oct 10, 11, 16, 18 & 23

Australia Time:

6:00 am to 8:00 am AEDT (Australian time)
5 sessions: Oct 11, 12, 17, 19 & 24

Virtual

$670 AUD
Field Manager
Field Support
Bootcamp
Field Manager
Virtual
FRI | Field Manager Bootcamp
Nov
21

Field Manager Bootcamp (Foundation) | November 2023

Program sessions are ideal time for Europe, UK & Middle East attendees.

European Time:
9:00 am to 11:00 am CET (European time)
5 sessions: Nov 21, 22, 28, 29 & Dec 5

Australian Time:
7:00 pm to 9:00 pm AEDT (Australian time)
5 sessions: Nov 21, 22, 28, 29 & Dec 5

Virtual

$670 AUD
Support Office
Support Office Team
Virtual
Feb
06

Culture of Franchising Workshop | February 2024

9:30 am to 11:30 am AEDT (Australian time)
2 Sessions: February 6 & 7

Virtual

$250 AUD

Greg's Recent Tips

How To Become A Better Boss

29 August 2023

We’ve all seen the pendulum effect in business. It starts with an incident and a realisation that something needs to change. But instead of developing sensible steps to improve things, a suite of heavy-handed rules or policies are introduced. This results in a swing too far the other way, creating unnecessary disruption and heralding a new range of problems. 

How Two Humble People Made My Day

30 June 2023

Last week I had a phone conversation with a financial advisor about my mum. I chose him on Google as he had a lot of 5-star ratings, which I hoped were real. The initial call was organised through an appointment app on their website.

The Psychopath We Should’ve Seen Coming

18 May 2023

I have just returned from speaking at a Convention on how leaders might benefit from applying greater Emotional Intelligence (EI) if they are to get buy-in to change and improve the well-being of their people. But the intelligence that seemed to be more on people’s minds at the convention was the Artificial Intelligence (AI) now … Continue reading The Psychopath We Should’ve Seen Coming

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Subscribe to Greg's Tips

Since 1990, thousands of franchise executives around the world have enjoyed receiving a regular email tip from FRI’s Founder, Greg Nathan.

These short stories on the psychology of business and everyday life have been likened to “mind brightening pills” as they open our thinking to fresh insights for improving wellbeing, business performance and franchise relationships.

Sign up now to receive your regular free tip from one of the leading thinkers in the world of franchising.

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