Interactive Virtual Workshops

For the present time, we have transitioned our popular face-to-face professional development programs into dynamic Virtual Forums delivered in convenient chunks, where everyone stays fully engaged. These maintain a high level of interaction participants have come to expect from our programs, as well as being time-efficient and cost-effective. A recent survey of participants from our virtual sessions revealed that 97% were satisfied with their experience, and 95% felt that the process and the use of technology delivered a good to an excellent return on their time and money.

To keep the learning alive, all FRI’s professional development sessions include dynamic small group discussions, as well as being:

  • Full of useful content from the latest business psychology and franchising research
  • Delivered by credible facilitators with a depth of real-world franchising experience
  • Highly interactive with the opportunity to discuss actual challenges
  • Practical and relevant to the hot issues facing franchisors


"We couldn’t be happier or more complimentary about the work FRI has done with us. Their ACE Franchisee Satisfaction Survey has particularly been of great value."
Nicky Brooks, National Retail Operations Manager, Endota Spa
"I highly recommend the FRI team. Their intimate knowledge of human behaviour and franchising give them the authority to inform and inspire any franchisor or franchisee group."
Leigh Wallis, CEO/Managing Director, Smith & Sons
"I have used FRI for over 15 years to strengthen the franchise networks I have worked in. I haven't found another organisation so able to support franchisors and franchisees."
Bridget Blake, Director of Partner Engagement and Development, Specsavers
"FRI is the most outstanding thought leader, research organisation, innovator and deliverer of the people and relationship piece of franchising in Australia, and probably the world."
John O’Brien, CEO and Founder, Poolwerx
"The FRI team is extremely responsive and the insights from their Franchisee Satisfaction Survey has helped to guide our strategic decisions and initiatives."
Shelly Nikolou, Vice President of Global Partnerships, Self Esteem Brands
"FRI doesn’t just take a few notes on your company and then present their material. They internalize your culture and speak right to you, giving practical, immediately usable information."
Heather Lane, VP of Training and Development, FOCUS Brands
"I would recommend FRI to anyone. They take the time to understand your organization’s issues and are very focused on adapting and aligning their materials and approach to the needs of the audience."
Raymond Camhi, Program Manager, Learning & Development, 7-Eleven Inc
"FRI’s Field Manager boot camp is probably one of the best learning experiences our teams have ever experienced. We are extremely grateful for the valuable tips and techniques we have learned. "
Chutintorn Pugkhem, Deputy General Manager, Chevron (Thailand)
"The FRI team have a deep understanding of franchising, human behaviour and partnerships, and have delivered a lot of value to our organisation."
Kate Foley, Head of Retail Channel Development, Australia Post
"FRI has identified a vital aspect of business leadership that is badly needed, and they successfully execute this with great professionalism. "
Martin Warner, Managing Director, Home Instead Senior Care, Australia

How to Get in Touch

FRI was created to provide products and services that foster profitable partnerships between franchisors and franchisees.
We’d love to talk with you about how we can make a positive difference to your franchise network.

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