As part of our mission to make a positive difference to the franchising sector, the FRI team are constantly engaging with the global franchising community and summarising important trends. These Positive Franchising Updates contain our insights, tips and research findings on how franchisors can create profitable partnerships.



Our Proudest Achievements for 2021

23 December 2021
When you think of 2021, what are you most proud of? For us it's been a year of innovation, collaboration and determination.

Connecting with Franchisees

18 November 2021
Successful franchisor executives understand the importance of listening and staying connected with their franchisees, especially during periods of turbulence and change. While some leaders have been reaching out to have … Continue reading Connecting with Franchisees

7 Ways to Build Supporters

21 October 2021
While many businesses have had challenges accessing customers due to lockdowns and restrictions, others are having the opposite challenge in accessing enough product to sell to a queue of customers. One could laugh … Continue reading 7 Ways to Build Supporters

10 Ways To Be A Better Franchisor Leader

30 September 2021
As Angela Merkel steps down as Chancellor of Germany, we were reflecting on the respect she has garnered as a strong, authentic leader, compared to the mistrust with which many … Continue reading 10 Ways To Be A Better Franchisor Leader

How Can Franchisors Help Franchisees Be Successful?

16 September 2021
What is success? Based on our work with tens of thousands of franchisees, while money is important, many also see success as making a difference in their local communities, working with their … Continue reading How Can Franchisors Help Franchisees Be Successful?

How Can Franchisors Show Appreciation to Franchisees?

2 September 2021
A question franchisors often ask is whether it is necessary to reward and recognise franchisees, given they’re intrinsically rewarded by running their own business and keeping the profits. Our answer is, from … Continue reading How Can Franchisors Show Appreciation to Franchisees?

Leading Franchisees in a VUCA world

19 August 2021
In the early 90s, the US military came up with an acronym known as VUCA, referring to situations characterised by Volatility, Uncertainty, Complexity and Ambiguity. Today, more than ever before, franchisor leaders … Continue reading Leading Franchisees in a VUCA world

How to Support Franchisees at Different Stages

4 August 2021
When you grant a franchise, you are entering into a long-term interdependent business relationship, averaging 7 years. (One franchise network we recently surveyed has an average franchisee tenure of 20 years.)

Secrets to Great First Meetings with Franchisees

22 July 2021
You never get a second chance to make a first impression. It may be a cliche, but it's true. This applies to initial contact with prospective franchisee, first meetings between field managers and franchisees, and senior executives meeting franchisees for the first time.

Should Field Managers and Franchisees Be Friends?

7 July 2021
A common challenge for franchisor executives is when an overly friendly relationship with a franchisee goes pear-shaped. The franchise relationship can be fickle, and confusing, because it does have a personal, as well as a commercial and legal component.

The 40:60 Rule for Successful Franchise Meetings

25 June 2021
An important question we are often asked by franchisors, is how to make franchisee meetings and events more engaging. This includes virtual meetings, which continue to be the norm. Our first suggestion is to adopt the 40:60 rule, where franchisees are doing around 40% of the talking.

7 Strategies to Support Mature Franchisees

10 June 2021
Have you ever wondered why longer tenured franchisees can be wary of new franchisor executives bearing great ideas?

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