The Bird of Paradox

3 November 2021
I have a good friend, Glen Barnes, who is an outstanding facilitator and leadership coach. Glen loves to use props and metaphors. Her favourite is a tiny bird with hidden
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Seven Body Language Tips for Mask Wearers

30 July 2020
The 19th century French neurologist, Guillaume Duchenne, was the first scientist to systematically document the ways in which the human face portrays emotions. His findings on the automatic facial expression
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Seven New Secrets for Great Virtual Meetings

17 July 2020
Most franchisors now use virtual meetings to stay connected with their franchisees and teams. Our observations are that these could be far more effective and enjoyable for all parties with
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Virtual Meeting Blunders and How to Avoid Them

3 July 2020
Most of us in recent months will have found ourselves in an uncomfortable or amusing virtual meeting. While we all share a fair degree of tolerance for inevitable home-based mishaps,
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9 Ways Field Managers Can Help Franchisees

7 May 2020
If there is anyone who can add enormous value to a stressed franchisee at this time, it is their field manager (or whatever you call this role in your network).
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