By Greg Nathan posted May 27, 2019

FRI’s 2019 Franchisor Excellence Masterclass was a sell-out with 60 franchisor leaders attending from 35 quality brands. Our mission was to create a collaborative culture where participants and expert presenters would share evidence-based insights that create franchising excellence. Feedback from participants indicates we achieved our goal with them giving the program a 90% satisfaction and an NPS of +79. Thanks to our Program Partners and invited experts such as Josie Thomson, Brian Walker and Pete Burdon.


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