Here are some FREE Articles, checklists and audio downloads. Note that most of these are copyright. We will be a little more than displeased if we find this material reproduced in whole or in part on someone’s web site without our permission.
Franchisee Disaster Recovery Kit
Prompted by the disastrous Queensland floods and the New Zealand earthquake in early 2011, FRI has published a special free Franchisee Disaster Recovery Kit.
Publications from Franchise Relationships Institute Events
Winning Franchisee Hearts and Minds Forum — Mini-Forum Findings
Audio for Download
Tips for Successful Multi-Unit Operations — David Ostrowe
Debb Lowe talks to David Ostrowe, a multi-unit and multi-brand franchisee in the United States. Debb caught up with David in Scottsdale Arizona, at a multi-unit franchising conference in April 2008. As a multi-unit and multi-brand owner, David has put in place a management structure where a multi-unit operator is responsible for running a group of stores. This discussion covers the following topics:
- How to structure a multi-unit operation.
- How hands-on do you need to be?
- The role of technology in running a multi-unit operation.
- Tips for retaining employees through incentive programs.
- How to grow from two stores to many.
Duration: 13.5 minutes. Size: 12.5mB.
Laser Electrical — Case Study in Conversion Franchising
This is a 2008 interview Greg Nathan conducted with Peter Bassett, co-founder of the Laser Electrical group, a highly respected and awarded New Zealand Franchise System. (We were saddened to hear of Peter's recent tragic death in an accident and send our condolences to his family, friends and colleagues). Laser Electrical have over 125 franchises across Australia and New Zealand and mostly attract their franchisees from existing plumbing and electrical contracting businesses. This discussion covers the following topics:
- How to make conversion franchising work.
- Building a culture of collaboration between franchisees and franchisor.
- Lessons when investing in technology for a franchise group.
- Tips for gaining market dominance.
- Leadership challenges of running a franchise group.
Duration: 12 minutes. Size: 14.4mB.
Articles for Franchisees
Important Do’s and Don’ts When Considering a Franchise
Working With Your Family
Articles for Franchisors
Making Franchise Advisory Councils Work — A Review of the Current Landscape
What Franchisees Want from their Franchisor and How to Improve Franchisee Validation
Love Me … Love Me Not — Measuring the Franchise Relationship
Why Franchisees Resist Change and How to Get Them On Board
Best Practice in Franchisee Selection
33 Common Mistakes When Organising Franchisee Conferences
Improve the Effective of Your Field Visits
Finding & Keeping Good Franchisees
What Makes a Good Field Advisor
Checklists and Quizzes
Healthy Franchise Culture Checklist (PDF 112KB)
Profitable Partnerships Quiz — If you've read our book “Profitable Partnerships”, this quiz will test what you’ve learned.
Press Coverage of Franchise Relationships Institute
Article in The Melbourne Sunday Age 13 April 2008 — Special Feature on Franchising (PDF 76kb)