The Franchise Relationships Institute (FRI) is a research and education company that specialises in the design and delivery of franchisee and licensee satisfaction surveys. We are engaged by franchisors and licensors to collect, analyse and report on survey trends in a confidential, objective and impartial manner.
We strive to maintain the highest levels of scientific and ethical rigour, especially in how we manage the confidentiality and privacy of your data.
Initially, the FRI research team needs to know who you are so we can send you a unique link to the survey, ensuring that only authorised people can complete the survey from the encrypted FRI Survey Website. The unique survey link also enables us to track survey completion rates and follow up participants if there is a need.
Once enough participants have completed the survey, any personal data that could identify you is removed, and your responses are combined with those of other survey participants. We then analyse the data looking for significant group trends, and combine your de-identified data into a data base for benchmarking purposes. To ensure all comments made in the survey are accurately captured, we also provide these in a de-identified format in the final report.
All de-identified survey data is stored on a secure server in Brisbane, Australia, using sophisticated data protection systems that are certified to ISO standards.
In summary, no-one from your franchisor or licensor will know who has, or has not, completed the survey, and will not be able to identify or how you or any other survey respondent has answered any of the questions. Also, any personal information identifying you will be removed prior to data analysis and reporting. The only time your personal information would be shared with anyone is if we were legally required to do so, or you give us specific approval to do so in advance.
We hope this allays any concerns you may have about how your personal data is managed, and we encourage you to complete the survey and have your say with confidence.
Definitions and Interpretation
(b) “FRI Survey Websites” means the website(s) delivered through the Domain(s).
(c) “Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(d) “Services” means any services we provide to you through the FRI Survey Websites.
(e) “Survey Project” means a project that we are undertaking with a franchisor, licensor, or employer to collect information from their franchisees, licensees, or employees as the case requires.
(f) “User” means a user of the FRI Survey Websites.
(g) “you” means a User of the FRI Survey Websites including without limitation any person that:
(i) views the FRI Survey Websites in a browser;
(ii) submits any information to the FRI Survey Websites, through use of an enquiry form, survey, or otherwise;
(iii) conducts any other type of transaction on the FRI Survey Websites.
How we collect information
(a) navigate to the Domain(s), or any related pages with a web browser, or
(b) otherwise use the FRI Survey Websites, including by submitting information to us.
Information that we collect
(a) Contact information, such as your name, address, phone, email, and other similar information;
(b) Demographic information, such as your business location, gender, ethnicity, age, tenure in the relevant business, business revenue, and other similar information;
(c) Associations, such as professional memberships, or other similar information;
(d) Satisfaction with, or opinions about, aspects of your business and the support you receive from your employer, franchisor or licensor as the case may be; and
(e) Your responses to any survey that you engage in on the Domain(s).
(a) identify you as a User;
(b) enable functionality on, and to customise the FRI Survey Websites and related content;
(c) monitor response progress and response rates;
(d) mitigate risk and prevent fraud; and
(e) to promote trust and safety on the FRI Survey Websites.
How we protect and store Personal Information
How we use the Personal Information we collect
(a) provide and improve the FRI Survey Websites;
(b) send notices and information to you;
(c) resolve disputes and troubleshoot problems;
(e) customise, measure, and improve the FRI Survey Websites and their content and layout;
(g) compare information for accuracy, and verify it with third parties.
System maintenance and development
How we share Personal Information with other parties
(a) Our clients, for whom we have collected information from you;
(b) Our clients’ delegates or nominees;
(c) Service providers under contract who help with our business operations such as fraud prevention, bill collection, marketing, and technology services.
(e) Law enforcement, government officials, or other third parties pursuant to subpoena, court order, or other legal process or requirements applicable to Franchise Relationships Pty Ltd or one of its affiliates.
(g) Other third parties with your consent or direction to do so.
How you can access or change your Personal Information
How you can contact us about privacy questions
Handling your complaints
(a) Acknowledge receipt of all complaints within 5 business days; and
(b) Resolve all complaints within 60 days, however, this may not be possible in all circumstances.
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