The Franchise Relationships Institute (FRI) prides itself on the quality of its professional development programs by providing cutting edge content, an engaging and interactive learning environment, and best practice tools.

FRI events have been developed for current members of franchisor teams and we reserve our right to limit places to these people. We do provide the opportunity for suppliers of the franchising sector to participate through program partnerships. If this is of interest, please get in touch.

Our Terms and Conditions help us protect the quality of our programs and the investment made by participants. If you have any questions about our event policy, please contact the Events Team,


1. Individual Event Terms and Conditions

2. Terms of Credit Card Direct Debit

1. Individual Event Terms and Conditions

1.1 Invoicing and Payment

Event Registration fees must be paid on enrolment.

If an approved Purchase Order is provided, an invoice will be issued by FRI and must be paid no later than 7 days following the date of the invoice. If the fees have not been paid within 7 days, enrolments may be cancelled. An enrolled participant will be notified prior to this occurring.

Event registrations made within 14 days of an event will only be accepted with payment.

All event registration fees include GST.

1.2 Credit Card Processing Fees

We accept payment by MasterCard, Visa, American Express and Diners Club.

A 4.5% surcharge applies to payments made via American Express and Diners Club.

1.3 Event Registration Cancellations, Credit Policy, Registration Transfers

Notifications of event registration cancellations, credits and requests to transfer registrations must be made in writing to FRI’s Events Team, at

More than 30 days from event/program commencement

In the event of a cancellation FRI will credit the fees paid in full providing FRI is advised in writing of a cancellation more than 30 days prior to the event/program commencement date.

More than 15 days from event/program commencement

In the event of a cancellation at least 15 days prior to the commencement of the event/program, FRI will credit the registration fees paid, less $150 per person per event day cancellation fee.

15 days or less from event/program commencement

In the event of a cancellation 15 days or less from the commencement of the event/program, fees paid will not be credited, refunded or transferred to another FRI event, product or service. FRI cannot accept responsibility for changes to work commitments or personal circumstances within this 15 day period.

Event Registration Transfer/Substitutions

Requests for a registration transfer must be made in writing at least two working days prior to the event/program commencement. Registrations can be transferred to a different person from the same organisation who made the original registration. There is no cost to transfer the registration to someone else.

1.4 Non Attendance / No Show

If a participant fails to attend an event/program, registration fees will not be refunded, credited or transferred.

1.5 Program Changes and Cancellations

FRI reserves the right to alter, change or cancel an event/program at any time.

2. Terms of Credit Card Direct Debit

The following terms only apply when program fees are being paid by monthly credit card instalments.

I/We, hereby authorise Franchise Relationships Pty Ltd ABN 75 168 579 888 (herein referred to as “Franchise Relationships”) to make periodic debits of my/our Payment Method specified to take payment for all charges in relation to my/our company.

I/We acknowledge that the debit amount will be debited from my/our credit card according to the terms and conditions of my/our agreement with Franchise Relationships.

I/We acknowledge that Franchise Relationships is to provide at least 14 days notice if it proposes to vary any of the terms and conditions of the debit arrangements between us.

I/We acknowledge that credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and I/we will contact my/our financial institution if I/we are uncertain of the accuracy of these details and that I/We are the person authorised to make purchases with the credit card provided.

I/We, understand I am responsible to inform Franchise Relationships of any changes to the details I have provided above.

I/We, understand that if my Direct Debit is for a bank account and falls on a day which is not a business day, then Franchise Relationships will direct my bank/financial institution to debit my account on the next business day.

I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. Accordingly, I/we acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/we agree that Franchise Relationships will not be held responsible for any fees and charges that may be charged by either my/our or its financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will be responsible for any fees and charges applied by my financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Franchise Relationships.

I/We authorise Franchise Relationships to attempt to re-process any unsuccessful payments in accordance with our quality control processes.

Franchise Relationships will keep your information about your nominated account at the financial institution private, confidential and stored in a secure PCI compliant manner unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, or as otherwise required by law. Further information relating to Franchise Relationships Privacy Statement can be found here.

I/We acknowledge that any disputed debit payments will be directed to Franchise Relationships. If no resolution is forthcoming, I/we agree to contact my/our financial institution.

I/We acknowledge that I/we will contact Franchise Relationships if I/we wish to alter or defer any of the debit arrangements.

I/We, understand that this arrangement for payment will continue until the agreed upon time or I formally request the Direct Debit to stop by contacting either my financial institution or Franchise Relationships, I understand that such request to stop the Direct Debit will not be a request to cancel any ongoing contract or arrangement with Franchise Relationships and such contracts or arrangements will continue and I will continue to be liable under those contracts or arrangements.

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