The world’s leading specialists in the psychology of franchising

I was having a relaxed breakfast with my wife, listening to an ABC National Radio show on the topic "Well-Being at Work". The host, Tegan Taylor, was interviewing a psychologist on a range of issues, including the importance of finding meaning in one's job.

My mother lives in an aged care facility where the favourite topic of conversation is the food. More specifically, how bad it is. “Bland, cold and unappetizing” are polite descriptions. The outspoken residents use more colourful language. Aged care facilities, like franchise networks, are an example of interdependent relationships where the parties have to learn to coexist and resolve their differences.

I had just delivered the opening keynote at a franchisee conference. Prior to going on stage, the company’s Founder had quietly sidled up to me and enquired with genuine interest if I was nervous.