National Franchise Operations Conference 2017 banner

Protect and Grow Your Network
By Using the Power of Numbers

Join your peers and get fresh ideas to increase the value you add to franchisees, and solutions to reverse the most important challenge faced by most networks — margin compression caused by rising costs and soft sales.

  • Over 30 interactive sessions on the topics that matter
  • Over 20 leading experts and top franchisors presenters
  • Network with other high calibre franchisor ops people
  • Learn and share ideas with the top franchising brands
  • Get new tools to lift the roof on the metrics that matter
  • Hear real life case studies and panels on what really works

PLUS attend a CFE accredited Masterclass led by global experts to round off your Conference experience.

Greg explains why this is the 2017 Must Attend event for everyone who supports franchisees

Why We All Need to Talk More About Making Metrics Matter

There is a metrics revolution. The transparent sharing of data is no longer an option — it is essential for franchisee and franchisor success.

Franchisees that focus on their numbers will be the winners. This reduces stress and makes life better for everyone, including you!

Franchisor operations teams need to advance their skills. Especially in how to engage franchisees in benchmarking programs, Performance Groups and meaningful business conversations.

This is a dynamic area with new trends constantly emerging. To maintain confidence and credibility, field teams need to keep up to date with best practice.

Franchise networks are losing millions of dollars each year through a lack of focus on the metrics that matter. This Conference will equip and inspire you with tools you can use immediately to protect your franchisees from margin compression and achieve better results.

If your job involves helping franchisees to improve performance, we look forward to your contribution to the success of this special conference.

  • Operations
  • Field
    Consultants &
  • Business
  • Franchise

The Certified Franchise Executive Program (CFE) is an FCA initiative encouraging the professional development of franchise executives. This event is CFE accredited so you can earn up to 400 credits (up to 200 for the pre-conference Masterclasses and up to 200 for the Conference).

Hear from 20 Leading Experts and Top Franchisor Mentors such as…

Steve Rafsky

Steve Rafsky

CEO, Padgett Business Services (USA)

Rod Bristol

Rod Bristol

Executive Vice President, Profit Mastery (USA)

Karim Messih

Karim Messih

CEO, Zambrero

Lynne Gallucci

Lynne Gallucci

GM Retail Operations, Priceline

John Post

John Post

Training and Development Manager, Kwik Kopy

Ashley Clemmett

Ashley Clemmett

GM Member Network Support, Laser Group

Check out the Speakers Page to get the backgrounds on your presenters, panelists and mentors.

You’ll be in great company!
Make sure your brand is represented

Here’s just a few of the brands participating…

Practical Plenary Sessions

Trends in the Use of Metrics to Drive Performance

Hear the latest research and best practice on how franchise networks are collecting and applying metrics to improve franchisee and franchisor performance.

Fair Work and Joint Employer Legislation

Get updated on the very latest developments in the the Fair Work and Joint Employer legislation by FCA Director, Stephen Giles. Find out the implications for your operations team.

How to Make Performance Groups Work

Learn why franchisees in Performance Groups outperform their peers by over 40% in sales, profitability and cash flow efficiency. And how to set up groups that work.

Trends in Data Collection and Analysis

Get updated by experts on existing and emerging trends. Learn about new tools for gathering and using data to improve the performance of franchise networks.

Having Meaningful Business Discussions with Franchisees

Hear the views of two high performing franchisees and an award winning field manager. Learn the metrics and methods they use to achieve best practice profitability and performance in their respective networks.

Being a High Performance Franchisor Leader

Hear how Steve Rafsky, a respected USA franchisor with 400 highly profitable franchisees, turned Padgett Business Services from a troubled franchise network into one of the most profitable groups in the USA and Canada.

Real Life Case Studies

Using Benchmarking to Help Franchisees Work ON Their Business

Hear innovative case studies from four leading brands on how to successfully engage franchisees with KPI benchmarking programs.

Secrets to Successful Franchisor Leadership

Four highly experienced franchisor executives will share the significant business and personal lessons that have enabled them rise to the top and make an impact on their franchise networks.

Using Psychology and Metrics to Build a High Performance Culture

Learn the cutting edge training and development techniques that have been used to drive Priceline's high performance culture.

20 Hot-Topic Round Tables

Choose the topics that meet your needs.

Contribute your experience and learn from others.

Notes from all round tables will be circulated to everyone.

World Class Pre-Conference Masterclasses

Working with finances and people are the two biggest challenges facing every franchisor executive. Learn exciting new techniques and tools to master the science of Financial Management and Franchisee Engagement, and receive up to 200 CFE points.

Profit Mastery Financial Management

Increase your credibility and the impact you have on franchisees. Learn innovative financial concepts you can apply immediately with your franchisees, including how to turn standard financial statements into powerful financial intelligence tools.

Rod Bristol from Profit Mastery is flying out from the USA at our request to lead this exciting pre-conference Masterclass. This Masterclass is the most popular financial training program for franchisor executives in the USA today.

The Science of Franchisee Engagement

Learn the psychology of what makes franchisees tick! Get cutting edge tools to better engage franchisees in group meetings and gain their genuine commitment to support new initiatives.

Greg Nathan and Jewli Turier from The Franchise Relationships Institute, will share insights and tools that have been proven to increase franchisee satisfaction and engagement in hundreds of franchise networks.

Networking and Drinks

Let the learning continue over networking and drinks from 5:00–6:00pm.

We now have a full house.
To go on the waiting list contact Magda on 0435 507 069.

Venue: The Waterview in Bicentennial Park, Sydney Olympic Park. Interstate participants can enjoy cost-effective accommodation nearby at the Ibis Olympic Park or other hotels in the vicinity.

Conference investment includes:

  • Participation in the full day program
  • Fully catered lunch, morning and afternoon tea breaks
  • Evening networking event

Masterclass investment includes:

  • Participation in the full day program
  • Fully catered lunch, morning and afternoon tea breaks
  • Detailed course materials
  Conference Only
(per person)
Conference and Masterclass Package
Amazing Value
1–4 people from the same organisation $595 $995
Team of 5+ $565 $945
Team of 9+ $535 $895

Join the Franchise Operations Network (FON) and enjoy greater savings on Conference and Masterclass registration.

The Franchise Relationships Institute reserves its right to restrict registrations to this event. The Franchise Relationships Institute reserves it right to modify this program should the need arise.

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