communication Archives - FRI: Franchise Relationships Institute

Using the Platinum Rule to Save Your Neck

19 May 2022

There is an old story of a King who heard a rumour that four of his most trusted knights were trying to take advantage of his daughters. Despite the knights' protests,

The Oath

13 April 2022

Last week I enjoyed a pleasant face to face breakfast with a colleague I hadn't seen in several years. We walked a couple of blocks from my house to a

The man with the handlebar moustache

22 March 2022

If you have ever started a business from scratch, you will know how hard it is to find customers who will put their trust in you. In 1989, I left

Beyond thoughts and prayers

7 March 2022

I don't know about you, but I've been feeling a particular intensity this week. Globally, we have the angst of the unfolding situation in the Ukraine, and its heartbreaking impact on

Turning the tables

3 December 2021

Just over 10 years ago, my team and I decided we would close our Brisbane office and work from our respective homes. While many clients and colleagues expressed skepticism this

The Bird of Paradox

3 November 2021

I have a good friend, Glen Barnes, who is an outstanding facilitator and leadership coach. Glen loves to use props and metaphors. Her favourite is a tiny bird with hidden

The Actress Next Door

26 August 2021

Just prior to Christmas I had my team over for dinner as part of a two-day get together - a balance of team building, business planning and professional development. Because a

How I Found a Piece of Peace

27 July 2021

Each year, during summer break, I participate in a silent retreat located in the beautiful Queensland mountains. Over several days I sit quietly under a tree writing a journal, walk

How Not to Get Sued

15 July 2021

Several years ago I was invited by the American Bar Association to deliver some educational sessions on the psychology of the franchise relationship. I remember many of the attorneys being

The Power of the Pause

2 June 2021

We once had a Chief Financial Officer who was a lovely guy and did great work. But boy could he talk. One day, when I requested that he get to the

Seven Body Language Tips for Mask Wearers

30 July 2020

The 19th century French neurologist, Guillaume Duchenne, was the first scientist to systematically document the ways in which the human face portrays emotions. His findings on the automatic facial expression

Seven New Secrets for Great Virtual Meetings

17 July 2020

Most franchisors now use virtual meetings to stay connected with their franchisees and teams. Our observations are that these could be far more effective and enjoyable for all parties with

Subscribe to Greg's Tips

Since 1990, thousands of franchise executives around the world have enjoyed receiving a regular email tip from FRI’s Founder, Greg Nathan.

These short stories on the psychology of business and everyday life have been likened to “mind brightening pills” as they open our thinking to fresh insights for improving wellbeing, business performance and franchise relationships.

communication