AustraliaFEBRUARY 2012 In this inaugural “Bricks & Clicks” Forum held in Melbourne, FRI bought together over 65 senior franchisor executives and subject matter experts for a day to explore the impact of online retailing on franchise systems. Over 18 separate learning sessions, keynote presentations, panel and round table discussions were held. We heard from industry experts on the current trends and emerging opportunities in online retailing, along with a variety of franchisors at various stages of their e-commerce journey. Bricks & Clicks Resource CentreContinuing our tradition to provide resources and ongoing learning from our events, the Bricks & Clicks Resource Centre is the online repository for materials collected and developed from this Forum. Enter the password in the box below to access the Resource Centre: ENTER PASSWORD:
 OCTOBER 2011 Supporting field managers to be “Leaders in The Field”, FRI recently ran the 3rd Annual Field Manager Summit. Over 26 separate learning sessions, workshops and Master Classes were conducted over the 2-day event held in Melbourne, Sydney and Brisbane. Sessions covered wide ranging topics including drivers for franchisee success, leadership through crisis, learning and development, social media, financial management, local area marketing, human resource strategies, and personal effectiveness. Over 280 field and operations managers came together to share, learn and continue the development of best practice in the franchising field. Field Manager Tool ShedBuilding on the resources developed at last year’s Summit, the 2011 Field Manager Tool Shed is the online repository for materials collected and developed from our Field Manager professional development programs. Enter the password in the box below to access the Toolshed: ENTER PASSWORD:
 
MARCH 2011 FRI recently hosted the 3rd Annual Multi-Unit Summit in Melbourne. The Summit was an action-packed two days of interactive learning, attended by more than 170 multi-unit franchisees, franchisors and industry experts. Sessions focused on the critical success factors which drive profitable and sustainable multi-unit growth, as well as best practice between brands and emerging trends, both in Australia and the United States of America. Multi-Unit Summit Resource KitIf you were an attendee at the Multi-Unit Summit, then enter your password below to gain access to resources from the Summit, including power point presentations and notes from the break out forums. ENTER PASSWORD:
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InternationalAPRIL 2011 — NIAGARA FALLS, ONTARIO Greg Nathan presented a keynote address to the Canadian Franchise Association in April 2011 where he outlined the six reasons why franchise relationships get strained. To download the slides from Greg’s presentation just input the password below. (Hint: it has to do with the location of the convention). Also click here if you would also like more information about the 2011 Franchise Success Study where we are scientifically identifying the factors that drive franchisee success and satisfaction. ENTER PASSWORD:
FEBRUARY 2011 — USA At the 51st Annual IFA Convention at Las Vegas, Greg Nathan conducted the annual full day Franchise Relations Clinic. This program equips participants with insights, skills and strategies to create a healthy franchise culture that has high levels of franchisee satisfaction and franchisor effectiveness. Thirty enthusiastic franchisors and advisors participated in the program, with many saying it was the highight of the Convention for them. MAY 2010 — DENVER
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